Terms and Conditions
Our tours are operated by Grape and Grain Tours Ltd (“us”, “we”, “our”). Grape and Grain Tours Ltd is incorporated in England and Wales (No. 10079899) with the registered office at 4 Ambleside Close, Farnborough, Hampshire, GU14 0JY
On booking or purchasing a ticket for our tour you accept these terms and conditions by default.
These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by English law and all disputes shall be submitted to the exclusive jurisdiction of the English courts.
PAYMENT AND CONFIRMATION
Tickets for our tours cannot be reserved and are only confirmed once full payment is received by us.
It is preferable that all payments are made through our website, however PayPal and BACS payments are also accepted. Please contact us if you wish to pay by these methods.
Once your payment has been received and your booking accepted you will receive a confirmation email. We accept no responsibility for failure to send the confirmation email in the case where you have provided us with an incorrect email address or your email inbox is unable to receive our confirmation email. You can call or email us to request that your confirmation email is sent again.
All bookings are final. It is your responsibility to check your confirmation email to ensure you have booked the correct date and tour.
CANCELLATION AND REFUNDS
You can cancel your booking and receive a full refund within 48 hours of us receiving your booking and payment. However, we do not provide refunds for cancellations made outside this 48 hour window or for any cancellations within 14 days of the tour (including cancellations made within 48 hours of booking and payment).
You may transfer your ticket(s) to a future tour, subject to availability, at least 15 days ahead of your booked tour. No transfer is possible within 14 days of the tour.
If you are unable to attend your booked tour you can transfer your ticket(s) to another person up to the day of the tour.
We do not offer refunds if you miss your tour.
It is your responsibility to meet the tour at the arranged collection point prior to the advertised departure time. Unfortunately, we cannot wait for ‘latecomers’. If you miss the departure you can rejoin the tour at any point throughout the day. Please contact the tour leader on the number provided in your confirmation email to arrange the best place to meet. We accept no responsibility for expenses incurred rejoining the tour, nor do we offer any refund or tasting samples that you have missed.
In advance of your tour you must inform us in writing if you have any food allergies or any medical conditions that require our attention. We always do our best to accommodate your food allergies, however we are not responsible for food or drink allergic reactions due to your own negligence.
You are responsible for your own safety. We will be visiting controlled working environments. You should be mindful of your personal safety and adhere to any health and safety procedures as instructed by the tour leader or venue staff.
Your possessions can be securely stored on the vehicle for the duration of the tour, however these will be left at your own risk and we will not be responsible for their safety.
We are not responsible for any loss or damage caused by you to any one of our suppliers, including to the vineyard, brewery, distillery, gastropub and the tour vehicle. Full payment for any damage or loss must be made directly to the suppliers on the day of the tour. If you fail to pay for any damage or loss that you caused, you will be liable for meeting any claims and legal costs made against us because of your actions.
We practice responsible service of alcohol according to UK law. Due to the nature of our tours we accept booking for over 18’s only. If you wish to enquire about booking a ticket for someone under 18 you must contact us in advance. Anyone under 18 cannot take part in alcohol tastings. We operate a Challenge 21 policy. The tour leader may ask to see valid photo identification for anyone who looks under 21 years old. Please do not take offence. If you have paid for a ticket but cannot produce valid photo identification you cannot take part in alcohol tastings and no refund will be given.
Any individual may be refused service of alcohol or asked to leave the tour if they are considered, by the tour leader, to be excessively intoxicated or causing a nuisance to other ticketholders. No refund will be given.
You must abide by UK law while on our tour. Any individual who fails to do so may be refused service of alcohol or asked to leave the tour. No refund will be given.
It is the tour leader’s decision to refuse service or cancel a ticket and their decision is final. We are not responsible for any expenses incurred for those asked to leave the tour.
No BYO alcohol is permitted on the tour. You may bring snacks, however these must not be consumed whilst in the vehicle.
No smoking other than in designated smoking areas.
No pets or animals other than guide dogs or hearing dogs.
CHANGES TO YOUR TOUR
We reserve the right to alter our typical itinerary at any time without notice. We reserve the right to use an alternative vehicle or alternative guide without notice. We will always endeavor to ensure your experience is of equal monetary value to that which you have paid for.
While we do our best to run tours according to our advertised times, we may be subject to unexpected delays e.g. heavy traffic. We are not responsible if your tour leaves or arrives later than the specified time. No compensation will be offered for missed connecting services or any other costs incurred due to the late running of your tour.
We recommend all travelers have adequate travel insurance in the event of delay, illness and loss of property which may result in failure to join or complete our tour.
In the very unlikely event that we need to cancel your tour we will notify you by email as soon as possible. We will offer you the option of transferring your ticket to a future tour, subject to availability, or a full refund.
We hope you will have a wonderful time on our tours, but in the unlikely event you wish to make a formal complaint please contact us via email, letter or phone. Complaints will be answered quickly and we will endeavour to resolve the situation in a satisfactory way.
The website grapeandgraintours.co.uk is owned and operated by Grape and Grain Tours Ltd. We reserve the right to amend any of its contents, including these Terms and Conditions, at any time at our sole discretion without notice.
We endeavour to ensure that all information and pricing displayed on this website is current and accurate. However, we cannot be held liable for errors.
You may not reproduce, copy, modify or sell any information, logos or images obtained from this website without written agreement from an authorised Grape and Grain Tours Ltd representative.
SOCIAL MEDIA COMPETITIONS
We occasionally run prize draw competitions on Twitter, Facebook and Instagram. These are subject to the following terms and conditions:
1. The competitions are open to Great Britain residents aged 18 or over at the start of the competition
2. We only accept one entry per person per competition
3. The winning entry will be selected at random
4. We do not accept responsibility for entries that are lost or invalid
5. Prizes are not redeemable for cash, non-transferable and non-negotiable
6. Void where prohibited
7. The winners name and/or social media username will be posted on our social media at the conclusion of the competition.